Privacy Policy

Effective Date: 19/10/2025

At Frami Books, we are committed to protecting your privacy and ensuring your personal information is handled in a secure and responsible manner. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

We collect the following information when you place an order with us or interact with our website:

• Personal Information: Name, email address, billing address, shipping address, and phone number.
   
• Payment Information: We collect payment information, but all payment processing is handled securely by Payhip and PayPal. We do not store your payment details (e.g., credit/debit card numbers).
   
• Order Information: Details of the products you have ordered, including ebooks, audiobooks, and physical books.

We use the personal information you provide to:

• Process and fulfil orders: This includes confirming orders, processing payments, and shipping products to the specified delivery address.
   
• Customer Support: We may use your contact information to respond to queries or resolve issues related to your order.
   

We take the protection of your personal information seriously. We use SSL encryption to secure all data transmitted through our website. Your payment details are securely processed by Payhip and PayPal, and we do not store sensitive financial information.

We will never share or sell your personal information to third parties. The only exceptions are:

• Payment Processors: We share necessary payment information with Payhip and PayPal to process transactions.
   
• Shipping Services: We share your shipping address with Royal Mail or other courier services to deliver your purchased items.

We do not directly collect or store personal data from visitors to our website unless a purchase is made through one of our third-party platforms (e.g., Payhip). All transactions and customer information are securely handled by those platforms, and we do not retain access to individual customer records unless explicitly provided during checkout.

Our website may use tools such as the Meta (Facebook) Pixel, which allow Meta Platforms Ireland Limited to collect data about your interactions with our site. This data may include page views, clicks, and other browsing behavior, and is used by Meta to personalize advertising and improve campaign performance.

We do not have access to the personal data collected by Meta, and we do not use it to identify individual visitors. For more information on how Meta handles your data, please refer to Meta’s Privacy Policy.

If you wish to request access to personal data, please note that we can only provide information that we directly control. For purchases made through Payhip or other platforms, we recommend contacting those providers directly.

As a customer, you have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.
   
• Correction: If any information is incorrect or incomplete, you can ask us to update it.
   
• Deletion: You can request that we delete your personal data, subject to any legal or contractual obligations.
   

To exercise any of these rights, please contact us at hello@framibooks.com.

Our website may use cookies to enhance your user experience. These are small files placed on your device to help with navigation, analytics, and functionality. You can control or disable cookies through your browser settings.

We may update this privacy policy from time to time. When we make changes, we will update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Frami Books
📧 hello@framibooks.com