Return & Refund Policy

 At Frami Books, we want you to love your purchase. If something’s not quite right, we’re here to help! You have 14 days from receiving your item to request a return, and we want to make the process as smooth as possible.

Damaged or Faulty Books

We want you to receive your books in perfect condition, but if something’s wrong, we’ve got your back. If your book arrives damaged or defective, please reach out to us as soon as possible! If you can send us a photo of the damage, we’ll send you a replacement book right away. We’re happy to sort it for you!

How to Start a Return

To start a return, simply email us at hello@framibooks.com. We’ll guide you through the next steps and let you know where to send your book. Please note that items sent back without prior authorisation won’t be accepted.

If you have any questions or need help with your return, just let us know! We’re here to assist.

Exceptions / Non-returnable Items

Unfortunately, some items can’t be returned, including:

Sale items, Gift cards, Personalised or custom orders (e.g., books with custom inscriptions) 

If you’re unsure about whether an item is returnable, feel free to ask before purchasing.

Contact Information

If you have any questions or need assistance, don’t hesitate to reach out! You can contact us anytime at hello@framibooks.com, and we’ll get back to you as soon as possibl