Frami Press Complaints Policy

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Author Complaint Policy

At Frami Press, we are dedicated to helping independent authors create professional, high-quality books they can be proud of. We work collaboratively and carefully to support each step of your publishing journey.

While we always aim to meet and exceed your expectations, in the unlikely event that you feel dissatisfied with any aspect of our service, we want to reassure you that we take concerns seriously and are committed to resolving any issues promptly, fairly, and respectfully.

 

1. Our Commitment

• We      value open communication and genuine partnership with our authors.
• We      aim to resolve any concerns swiftly and thoughtfully.
• Your      satisfaction is important to us, and we welcome feedback to help us      improve.
  
   

2. How to Raise a Concern

If you would like to raise a concern or complaint, please contact Helena via:

Email: hello@framibooks.com

Please include:

• Your      name and the best way to contact you
• A      clear description of the issue
• Any      relevant information to help us understand your concern

We will acknowledge your message within 2 working days.

3. What Happens Next

• We      will review your concerns carefully and fairly.
• You      will receive a full response within 10 working days, outlining our      findings and any solutions we propose.
• Our      goal is to ensure you feel heard and supported throughout the process.

4. Our Approach to Solutions

Possible outcomes may include:

• Clarifications      or extra support where needed
• Adjustments      or revisions to work delivered
• Partial      or full refunds if service expectations were not met
• A      clear plan for how we will move forward together

5. Important Note About Expectations

At Frami Press, we proudly support you in producing a professional, high-quality book. However, we cannot guarantee:

• Book      sales
• Positive      reviews
• Award      outcomes
• Media      or marketplace exposure

These outcomes are beyond any publisher's direct control. What we can guarantee is our dedication to supporting you with expert guidance, encouragement, and high-quality publishing services.

6. Continuous Improvement

Every piece of feedback helps us to grow and serve you better. Your voice matters to us, and we are grateful you have trusted us with your publishing journey.

Thank you for choosing Frami Press.

We are proud to support you every step of the way.